Software
To deliver reliable, proactive, and secure IT services, Managed Service Providers (MSPs) rely on a robust stack of software solutions. These tools empower MSPs to manage client environments efficiently, automate routine processes, and ensure the highest levels of service delivery and support.
At HeX101, our comprehensive and ever-evolving software and licensing portfolio ensures that clients stay current, compliant, and ahead of the curve.
We offer access to a wide range of industry-leading applications and platforms, with flexible licensing models tailored to your needs.
A growing number of forward-thinking organisations are now leveraging our “pay-as-you-consume” offerings — a cost-effective approach that maximises value, minimises waste, and aligns IT spending with actual usage.
Remote Monitoring and Management (RMM)
Purpose
RMM platforms enable MSPs to monitor and manage clients’ IT systems remotely, offering visibility and control over endpoints, servers, and network infrastructure.
Key Features
Real-Time Monitoring:
Tracks system performance, uptime, and resource usage.
Automated Maintenance:
Supports automated patching, updates, and scripting.
Remote Access:
Allows technicians to resolve issues without an on-site visit.
Professional Services Automation (PSA)
Purpose
PSA software helps MSPs manage the business side of service delivery, from ticketing to billing and project tracking.
Key Features
Helpdesk & Ticketing:
Centralizes client support requests for tracking and resolution.
Billing & Invoicing:
Automates billing processes based on time, usage, or contracts.
Project Management:
Streamlines the planning and execution of client projects.
CRM Integration:
Manages client relationships and communication.
Specialized MSP Software Solutions
MSPs often provide value-added services through niche or vertical-specific tools, including:
Key Features
Microsoft 365 Management:
Secure provisioning, license management, and email security for Microsoft 365 environments.
Network Performance Monitoring:
Tracks bandwidth usage, latency, and uptime across infrastructure.
Password Management:
Secure storage and management of credentials for internal use or client accounts.
Cloud Services & Virtualization:
Solutions for cloud hosting, SaaS management, and hybrid infrastructure.
Remote Monitoring and Management (RMM)
Purpose
RMM platforms enable MSPs to monitor and manage clients’ IT systems remotely, offering visibility and control over endpoints, servers, and network infrastructure.
Key Features
Real-Time Monitoring:
Tracks system performance, uptime, and resource usage.
Automated Maintenance:
Supports automated patching, updates, and scripting.
Remote Access:
Allows technicians to resolve issues without an on-site visit.
Professional Services Automation (PSA)
Purpose
PSA software helps MSPs manage the business side of service delivery, from ticketing to billing and project tracking.
Key Features
Helpdesk & Ticketing:
Centralizes client support requests for tracking and resolution.
Billing & Invoicing:
Automates billing processes based on time, usage, or contracts.
Project Management:
Streamlines the planning and execution of client projects.
CRM Integration:
Manages client relationships and communication.
Specialized MSP Software Solutions
MSPs often provide value-added services through niche or vertical-specific tools, including:
Microsoft 365 Management:
Secure provisioning, license management, and email security for Microsoft 365 environments.
Network Performance Monitoring:
Tracks bandwidth usage, latency, and uptime across infrastructure.
Password Management:
Secure storage and management of credentials for internal use or client accounts.
Cloud Services & Virtualization:
Solutions for cloud hosting, SaaS management, and hybrid infrastructure.
At HeX101
We leverage industry-leading platforms and cutting-edge technologies to provide proactive, secure, and scalable IT services. Our carefully selected software stack ensures seamless support and superior outcomes for every client.
Whether you're streamlining operations, enhancing security, or enabling digital transformation, HeX101 provides the software solutions to power your success
