MSA Support at HEX 101
At HeX101, we take pride in delivering flexible and reliable IT solutions under our MSA (Master Service Agreement) support contracts. An MSA provides a clear, consistent framework for ongoing collaboration-establishing the foundational terms that govern all future projects and engagements between us and our clients
What Is a Master Service Agreement (MSA)?
An MSA is a pre-negotiated, overarching contract that outlines the general terms and conditions between parties-streamlining the process for future transactions. In fast-paced and evolving industries like IT, this approach helps reduce delays, legal overhead, and misunderstandings for each new project.
MSA + SOW:
A Proven Structure for IT Engagements
Our MSA support model often includes two key components:
Master Service Agreement (MSA): Defines standard terms such as:
Payment and invoicing terms.
Product and service warranties.
Intellectual property rights
Confidentiality obligations
Limitation of liability and indemnities
Dispute resolution procedures.
Statement of Work (SOW): For each new project, a detailed SOW is issued under the MSA. It specifies:
Project scope and objectives.
Deliverables and timelines.
Assigned resources.
Service levels and performance expectations.
Pricing and billing specifics.
Why Choose MSA Support with HEX 101?
Streamlined Onboarding
Avoid renegotiating terms with every engagement.
Clarity & Consistency
Set expectations upfront for how services are delivered.
Faster Time to Delivery
Focus on the work-not the paperwork.
Long-Term Partnership
Build a flexible, scalable support model aligned with your evolving business needs.
Whether you require recurring IT support, cloud solutions, or bespoke infrastructure projects, our MSA framework ensures that every engagement is governed by clear, trusted, and efficient terms.
